Our need is that when we link an issue to a closed one, we want the closed issue to be reopened.
I tried to do this with adding a custom script to the transition however even if I add the script after "Re-index an issue to keep indexes in sync with the database." step, it did not work.
Also another solution I tried was adding a "Link Date" and compare it with the resolution date but I don't think it is possible to compare different custom fields of different issues.
Any ideas would be appreciated.
To keep it simple:
Ff it's not in a closed state, the transition wont be valid so it'll just fail and not do anything. Closed issues will reopen
Thanks for your answer.
My question is that, wouldn't the listener open all the issues that are closed and have links? How will I differentiate the ones that are linked after it was closed?
I thought about this issue a lot so I can be missing very obvious points here, sorry for that if so :)
I did some research and understood how the listeners work now so you can ignore my first question. Thanks for the advice. Can I ask, is there an event for link issues? Because as I can see there is not. I found this question:
Looking forward to your answer. Thanks again.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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