Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to get the Email from a body??

I have my Jira setup to get my emails ~> tickets (Which works) 

However, if the user is registered to the JIRA they get the notifications that I setup on automation

now when the user is NOT Registered that doesn't work because, when I try to send a notification or a reply, it doesn't take the E-mail from the user that is not registered, how do I fix that so NON REGISTERED Users can send issue + Get notifications + get a reply and Reply back to me (Like the registered users can do)

Please help........

I also am confused on what is:

Reporter
Initiator
Assignee
ETC.....

Could somebody please post in short words what they are?

thank you

1 answer

Hi, Bruno

If the user is not consuming a Jira licence/not registered he/she will not get a Jira notification. For more details please go through the given link.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Reporters are the ones who create an issue in Jira. Then that issue is assigned to someone, that will become the assignee for that issue.

ok and initiator? wouldn't it be the person whom initiated the E-mail instead of the Reporter? 

also, that be a major issue if they can't get the Reply / Emails unless they are logged in.

I did some rly intricate automations but its all for nothing then.

Wish was a way to get body Email and put it on the reply to: 


This is what it says when user is NOT a JIRA registered:

[This email was written by (NAME) from (E-Mail Address)]

 

Thought that I could get that bit of into (E-Mail Adress) and use it as a "reply to" Address but you telling me that can't be done, right?

Also thank you for taking the time to reply to me.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

335 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you