hey, i wanted to ask maybe is there an option that
if one of my costumers opens a ticket,
it would automatically assign to my employee and if he Approves the ticket that it would transfer to me
and if he Deny's the ticket it would close
i want that he will see the ticket first decide if to approve or deny
and based on his decision the ticket would assign to me or not
Yes this is possible. You could use automation for all of this or, if you were using company managed projects, you could consider using a combination of automation plus workflow post functions. Do you need assistance putting this together or are you just looking to know that you can do it or not?
Eric, I will see what I can do however I am not in a position to pay attention to this all day so you’ll have to bear with me on any delays getting back to you. First a few questions for you.
If you look in the lower left corner of your project you will see whether you’re running team manager or company managed projects. The differences are quite large to be honest. Company manage projects give you a lot more flexibility. However automation should allow you to work with either project type. You can play with automation it’s rather simple to be honest. The following idea might work for you but it really depends on your requirements. Three components to automation trigger, conditions, action. My thoughts are he would create A rule as follows: trigger equals issue transition, conditions equal status equals approved, action equals assign issue to you.
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