how do i add a user to jira

this user has an atlassian account and is added to my bitbucket team. when i go to the people tab in my jira project and say add people they do not show up when i search. starting to get really frustrated with this whole process. it should not be this difficult to add anyone to my project especially when they already have an atlassian account.

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You say the user has an account in bitbucket. Are your instances connected to a central user management (like CROWD)? If not you'll have to create the user seperately.

 

What exactly do you mean by an "Atlassian Account"?

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