Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,656
Community Members
 
Community Events
165
Community Groups

how can I stop duplicate vulnerability tickets being created by the JIRA integration with InsightVM?

Edited

Hi, 

We have a Jira integration with our Vulnerability management tool, InsightVM by Rapid7. 

The integration auto creates tickets when vulnerabilities are detected by InsightVM. It takes time for a team to pick up these tickets and remediate them or for our patching schedule to to come around and patch assets. But because of this time, duplicate tickets are being created. Something like the following is happening:

- InsightVM detects a vulnerability and creates a JIRA ticket. 

- JIRA ticket is not picked up by remediation teams immediately so when InsightVM does its next scan it detects the same vulnerability is still present and creates another identical ticket. 

- Next day, same thing happens and so it creates another ticket. and so on. so we end up with many duplicate tickets.

Our queues then get flooded. 

 

My question is , has anyone come up with a more elegant way to track vulnerabilities detected in InsightVM with JIRA ticketing? I know I could sort of do it with InsightVM's dashboards and remediation projects but the JIRA ticketing part is a requirement from other teams. 

 

Thanks for any advice/suggestions. Also keen to hear how other VM and ticketing tools are used. I imagine other teams would have come across this issue. 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,888 views 37 49
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you