Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage


We are using free licences for Jira software and service management. Now we have 8 active users. 1 user is using only service management. 2 users are using Jira software and service management. 5 users are using only Jira software.
Why I can't invite one more new user?
I got the message "You've reached the maximum number of users for one of your products. To add this user, upgrade your plan."

1 answer

1 accepted

3 votes
Answer accepted
Fazila Ashraf Community Leader Jan 27, 2021

Hi @Ieva Tamulaitienė 

Can you share the site settings -> product access page details?

Fazila Ashraf Community Leader Jan 27, 2021

@Ieva Tamulaitienė  , so for JSM, you have reached the 3 user agent license. 

Disable the 'New users have access to this project' flip in the 'Jira service management' section and this problem should be resolved

Now everything is fine! Thank you very much! :)

Fazila Ashraf Community Leader Jan 27, 2021

Glad that it helped.. You can choose to "accept the answer" (at the top) to help the other users with the problem reach the solution easily.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

868 views 14 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you