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Hello, 

We are using free licences for Jira software and service management. Now we have 8 active users. 1 user is using only service management. 2 users are using Jira software and service management. 5 users are using only Jira software.
Why I can't invite one more new user?
I got the message "You've reached the maximum number of users for one of your products. To add this user, upgrade your plan."

1 answer

1 accepted

3 votes
Answer accepted
Fazila Ashraf Community Leader Jan 27, 2021

Hi @Ieva Tamulaitienė 

Can you share the site settings -> product access page details?

Fazila Ashraf Community Leader Jan 27, 2021

@Ieva Tamulaitienė  , so for JSM, you have reached the 3 user agent license. 

Disable the 'New users have access to this project' flip in the 'Jira service management' section and this problem should be resolved

Now everything is fine! Thank you very much! :)

Fazila Ashraf Community Leader Jan 27, 2021

Glad that it helped.. You can choose to "accept the answer" (at the top) to help the other users with the problem reach the solution easily.

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DEPLOYMENT TYPE
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