error while attaching documentation

We have an error when attaching a document in an incident in jira, jira was unable to attach the file due to the absence of the token protection against XSRF. This only happens with a user, what can be the reason? One more fact, if I as an admin I log in as he does not have that inconvenience. Regards, Angela

4 answers

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Fadoua Boualem Community Champion Sep 22, 2017

Did you check his/her permissions? See if he/she was granted the permission of adding attachments to an issue

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Is this happening for all users or only for one user?

Are you using Apache/reverse proxy? Seems like a security settings issue related to apache.

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Good morning, this happens with a single user, in all incidents associated with the project. The user is within a group, so the permissions are granted correctly. If I as an administrator log in to prove that user I have no problems. Greetings, Angela

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Fadoua Boualem Community Champion Sep 25, 2017

@Angela Alcobais this same user able to add attachments in other projects?

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