error on kanban board Error org.apache.lucene.store.AlreadyClosedException: this IndexWriter is clos

[sujoychakraborty93]

Hi team, any help is appreciated. I am getting an error 'Error
org.apache.lucene.store.AlreadyClosedException: this IndexWriter is closed' on a kanban board built from a JQL like (project = 'ABC' && issueType = 'customIssueType'). Can you please share any feedback on this? Not sure if its because of a custom listener created. 

The listener looks into two fields customField_A and customField_B. Both are single select fields. If customField_A has a value of 'option 1' then customField_B cannot have 'None'. So if someone tries selecting 'None' on customField_B, then the listener resets the value of customField_B to the old value and then updates another custom text field with a message. 

Any help is appreciated. 

[Vikrant Yadav]

Hi @sujoychakraborty93 This is a known issue :- https://jira.atlassian.com/browse/JRASERVER-65394

have you performed the workaround?

thanks 

[sujoychakraborty93]

Thanks @Vikrant Yadav  for the details. No workaround. It's appearance is inconsistant and appears only on Kanban Board screen. 

[Vikrant Yadav]

Try to :- 

1. Restart JIRA
2. Do a full locking re-index

[sujoychakraborty93]

Thank Vikrant, but reindexing did not help. Surprisingly this error was not there on E2 environment. Only on E1. So we moved our dev work to E2 as a workaround.