I have an account on Jira and I have org and site admin for our organisation. I set up the org with one email address, lets say email@example.com, and I wanted to change the email address to a new address, lets say firstname.lastname@example.org. Initially I was not able to find how to do this so I invited a user, using the email address email@example.com. I logged in as firstname.lastname@example.org and now on my project I have two accounts for me, me@oldDOmain.com and email@example.com. I have subsequently found how to change the email address of firstname.lastname@example.org to email@example.com but the system will not allow me to do this with the following message
Your email change request could not be processed because firstname.lastname@example.org is already associated with another Atlassian account.
I want to delete the email@example.com account completely, and change the email address of my original account to firstname.lastname@example.org but Im not finding this easy.
The new account has no issues associated and has done nothing in Jira except accept logged and and accept the invitation.
I have actually done this with 2 accounts. Help appreciated
Welcome to Atlassian Community!
When an email is already associated with an Atlassian account, it will not be possible to use it for another Atlassian account, that’s why you are receiving this error.
To change the email of your Atlassian account it will be necessary to use an email that doesn’t have an Atlassian ID.
To delete an account, you need to access https://id.atlassian.com/manage-profile/account-preferences with email@example.com and delete it, but it will take 14 days for the account to be completely deleted.
There is a workaround for that, so you don't need to wait for 14 days. Please, follow the steps below:
Please, give it a try and let us know how it goes.
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