Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

couldn't add the issue type

I'm unable to create a 3rd issue type. 

 

It gives me an error message when creating:

Image%2525202019-10-03%252520at%2525206.00.32%252520PM

 

But after refreshing the issue is created (saying it's broken).  I can add fields to it, and save, though.

Image%2525202019-10-03%252520at%2525206.01.18%252520PM

 

but then the issue type isn't available for my project:

Image%2525202019-10-03%252520at%2525206.01.39%252520PM

1 answer

1 accepted

0 votes
Answer accepted

Hey brian.connor@datadoghq.com 

I tested in my instance and I am not having the same problem. Unless someone else can provide some actual insight this seems like something that may need to go to Atlassian Support.

 

As for some basic troubleshooting you can try before contacting them, I would try the following:

  1. Log out
  2. Clear Cache
  3. Log back in

I'm having the same problem.
Loging out, clear cache and log back in didn't solve the problem.

Also, my new issue hasn't been created.

Has this been taken to Altassian?

Yes I reported this directly to support and opened a ticket.  They've marked it as a bug but I haven't heard about any progress on it yet.

Like # people like this

Could you provide the ticket URL?

Like Pascal St-Louis likes this

brian.connor@datadoghq.com @Pascal St-Louis @Cody Stevens _Community_ can you give us an update on this? I'm having the same issue but can't see that PSCLOUD ticket.

Hey @cynthia.ardman

brian.connor@datadoghq.com  shared the link to his personal ticket. It doesn't look like there is a public ticket for this bug. He can add you as a participant to the ticket if he wants. You could also submit a request to let Atlassian know this is affecting you as well.

Was there any update on this issue? Can someone please confirm?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,610 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you