couldn't add the issue type

brian.connor@datadoghq.com October 3, 2019

I'm unable to create a 3rd issue type. 

 

It gives me an error message when creating:

Image%2525202019-10-03%252520at%2525206.00.32%252520PM

 

But after refreshing the issue is created (saying it's broken).  I can add fields to it, and save, though.

Image%2525202019-10-03%252520at%2525206.01.18%252520PM

 

but then the issue type isn't available for my project:

Image%2525202019-10-03%252520at%2525206.01.39%252520PM

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Cody Stevens
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October 3, 2019

Hey brian.connor@datadoghq.com 

I tested in my instance and I am not having the same problem. Unless someone else can provide some actual insight this seems like something that may need to go to Atlassian Support.

 

As for some basic troubleshooting you can try before contacting them, I would try the following:

  1. Log out
  2. Clear Cache
  3. Log back in
Pascal St-Louis November 5, 2019

I'm having the same problem.
Loging out, clear cache and log back in didn't solve the problem.

Also, my new issue hasn't been created.

Has this been taken to Altassian?

brian.connor@datadoghq.com November 5, 2019

Yes I reported this directly to support and opened a ticket.  They've marked it as a bug but I haven't heard about any progress on it yet.

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Pascal St-Louis November 5, 2019

Could you provide the ticket URL?

brian.connor@datadoghq.com November 5, 2019
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cynthia.ardman November 15, 2019

brian.connor@datadoghq.com @Pascal St-Louis @Cody Stevens can you give us an update on this? I'm having the same issue but can't see that PSCLOUD ticket.

Cody Stevens
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November 19, 2019

Hey @cynthia.ardman

brian.connor@datadoghq.com  shared the link to his personal ticket. It doesn't look like there is a public ticket for this bug. He can add you as a participant to the ticket if he wants. You could also submit a request to let Atlassian know this is affecting you as well.

Sudhindra_Aithal January 7, 2020

Was there any update on this issue? Can someone please confirm?

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