Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

copying attachments from JSM request into the linked issue in JIRA Software Edited

Hi Community!

I am writing to request your assistance concerning the matter of copying attachments into the linked issue

I need to configure the next functionality.

1. A customer comments his request in JSM Customer Portal and attaches a jpg-screenshot
2. This request has had a linked issue in the Jira Software project
3. We want to copy the comment from the request in JSM to the linked task in Jira Software

I've created an Automation rule.
The text of the comment has copied successfully.
However, I can see an error message "Failed to Load" instead of the attachment.

How can I configure this functionality in the most appropriate way?


2 answers

1 accepted

0 votes
Answer accepted

Hi @Vladimir Vladimirov 


This discussion includes links to the change request with the Automation team for this feature as well as a possible work around.


Another option would be to try an app like Elements Copy & Sync .If you are close to the limit of global rule executions with Automation, Copy & Sync has the advantage of not having any limitations for how many times you copy attachments between JSM and Jira software.

Hey @Vladimir Vladimirov

Were you able to solve this?

If you are open to explore other solutions. You can accomplish this sync with integration solutions like Exalate (where I collaborate)


Let me know if this helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

931 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you