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continuous loading

Hello Guys, please since one month it is not possible to access the applications installed in jira. when we select an apps (for example Slack integration) we have a continuous load.
Has anyone encountered this problem ?

Please i wait one answer for this issue.

3 answers

0 votes

Hi @f_gnuena ,

Was it working properly a month ago? Do you know if anything changed in your system/platform that could be linked to these issues? Are all users experiencing the same issue?

This post may have some tips of what to check network-wise or from the browser:

https://community.atlassian.com/t5/Jira-questions/JIRA-site-not-loading-properly/qaq-p/651306

I don't know how to contact support

I recommend to try Carlos recommendation , if it doesn't fix the issue then you can directly contact JIRA support team 

I don't know how to contact support. please help

@f_gnuena 

login here and and report your issue Atlassian Support   this will required some information about your instance 

0 votes

Hello!

Thanks for reaching out to the Community in an attempt to find the cause of your never-ending apps and integrations. We completely understand the frustrations you must feel being stuck on this issue and being asked to go to support, which Free tier products don't have access to. Though late, we're here to make sure you're up and working.

We want to ensure we fully understand the issue to help find out what's causing this, could you please let us know the following:

  1. Have you recently renamed your cloud site name (change the URL)?
    1. If this is the case, can you please remove the apps and integrations and add them again?
  2. (I think you've check this but want to double-check) Is everyone having the same issue? Are you able to access your apps via a different browser or incognito?

Regards,
Stephen Sifers

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