I am JIRA administrator. A user mentions that he has a hyperlink to a JIRA Agile rapidboard (including board ID / board number) but he cannot open the rapidboard. This is probably due to (private) permissions to the underlying filter. Can anyone tell me, how I can open that rapidboard to help this user? Or how I can find out what the underlying filter is, so that I can investigate that filter? thank you.
I agree that it is usually a filter permissions issue. If you can access the board by clicking the link (administrator), then you can resolve it by going to Board>Configure and change the permissions on the filter. If you can't, then you need to tell someone who does have permissions to make the change.
hi Damon, thank you for your reply. Alas, nobody can access the board... I investigated some more and found out that the user deleted the underlying filter (in order to replace it by a new filter, which is not the way to do that). I think the board is corrupt. I hope Atlassian will add a check when a user deletes a filter : 'is this filter used by a board?'.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs