cannnot get to the Jira home page

[t gorman]

I am trying to crate a new verisma server and use an exixting licence

I am getting the following error agter loggong into the portal from the server.

Oops, you've made a malformed request.

If you came here from a link we sent you, please contact support.

[Nic Brough -Adaptavist-]

That implies the url you have followed is broken.  It's hard to tell without seeing it, or knowing what you're doing.  The log might be worth reading as well.