Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,664
Community Members
 
Community Events
165
Community Groups

can portal only users see and select people in user-picker fields on requests/forms?

Hello. Our portal only users are unable to see and choose people in user-picker fields whether custom field or form field. I have granted browse permission to the portal users group but it has made no difference.

We use JSM internally and all users are automatically provisioned from Azure AD. As such they have Atlassian Access accounts but only our support team have JSM product access. These agents are able to see and select users in user-picker fields. 

I'm suspecting that this is by design but have not been able to find anything that explicitly states this. Therefore the reason for this question. Please let me know if it should be possible and I will keep looking. 

I have also raised a support request. 

2 answers

1 accepted

1 vote
Answer accepted
Alex Koxaras Community Leader Jun 10, 2022

Hi @ian macnaughtan 

Portal users have nothing to do with browse project permissions. This will not solve your problem. It's all about your JSM setup and the permissions you've given to your customers:

permissions customer.png

If you have your customers in your JSM project separated with Organizations, then I would most likely choose the first option. If you have them all in one place (with no organization), then I would go with the 3rd option. However, the 3rd option will grant visibility to all customers.

Let me know if that helps.

Alex

Thanks very much @Alex Koxaras. We are not using organizations so I selected the 3rd option and it is working for my test user.

Thanks again.

Ian. 

Like # people like this
1 vote
Steven Schouppe Community Leader Jun 10, 2022

Hi @ian macnaughtan 

As far as I know, your portal users can only select people in a user picker if those people have at least customer permission on this project.

For example:

A = portal user
B = another user

A can only select B in the user picker if B has at least customer permission on the project.

Cheers,
Steven

Thanks for the explanation @Steven Schouppe. I was thinking that 'organization' in this context was more generic and simply referring to the organization running JSM (us) rather than the 'organization' feature used in JSM to enable support of customers from multiple organizations.

Thanks again.

Ian.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,767 views 37 47
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you