I'm facing an problem right now with the attachments in my issues (jira software and jira service desk).
When it is a picture, I can see the thumbnail, but when I click on it to see the picture, the small wheel is running foreever on my screen. I have to refresh the page to exit that view mode.
I tried with my browser Safari 10.1.2 then on firefox (last version too), same phenomenom.
If in safari, I click on the title of the picture and I download the picture, in my compturer, the file size is 0 byte.
If I try that one in firefox, I can download and see the picture correctly on my computer.
Moreover, the tests I made are in the classic jira interface.
But if I tried to view the picture in the jira service desk portal, in the comments, I can see the picture correctly !
This is very weird.
I tried to reboot the jira server, but I still have the same problem.
My colleagues have the same issue too.
Here are the versions of Jira :
JIRA Software 7.3.0
JIRA Service Desk 3.3.0
Can you help me on that one ?
Here is what I would check:
I would look at those first but if you're still unable to find out what's going on I would put JIRA in Safe Mode to see if it still exhibits the same behavior. If it doesn't re-enable the add-ons one by one until you find out which add-on is causing this.
If none of the above help let me know.
Thanks for your feedback.
Here are my answers to your suggestions :
1. Yes, I'm using the base URL.
2. Yes I have a proxy, then I tried to access the Jira with its local ip address : http://xxx.xxx.xxx:8080/ and I have the same phenomon when browsing the pictures without using the proxy.
ps; can I have an email or another way to send the har files to you without allowing the entire web to access the files ? :)
4. I noticed it with png files. Then I tried jpg, bmp, jpeg, all have the same issue.
For the safe mode, I'll test it, in the meantime if you can provide me a secure way of sending to you the har files ?
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