We currently have an issue where JIRA issue created using this add-on (https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira?tab=overview&hosting=server) automatically adds the issue creator as the watcher.
Is there any hack on the JIRA side (e.g. a flag in the database) which can be done to override this?
This happens when an issue is created. If you have scriptrunner then you can create a listener to remove the watcher when issue is created or disable autowatch own issues feature by going to Jira Administrator | System | User Default Settings.
I hope it helps.
the exact "path" to click through, like Ravi suggested, should be:
Administration > User Management > User Preferences > Edit default values > Default Autowatch
Could you please confirm this works for you?
Yes, the App you referred to is one that needs to be installed - you can find it in Marketplace (https://marketplace.atlassian.com/)
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