Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,975
Community Members
 
Community Events
165
Community Groups

Wrong assignee is assigned by moving story

When I move a story the is not mine it will e set me as a assignee after the move.

for example when I move a story from ' in progress'  to ' Done' the story ends up on my name instead of the name of the person that was working on the story.

When we have our daily, it will happens sometime that teh status of the story is not correct, so we move it to the correct status, but then the assignee is changed also.

This was not like that last week. What is changed? and can we avoid this?

1 answer

4 votes
Alex Koxaras Community Leader Jun 08, 2022

Hi @Debby Eekman 

I would suggest by checking:

  • If there is any rule within Jira Automation that's causing this change
  • If there is any other automation within the workflows that's causing this
  • There could be a possibility that a listener is causing this, but first I would exclude the first two bullets.

Regards,

Alex

Thank you Alex, we will try this

Like Alex Koxaras likes this
Alex Koxaras Community Leader Jun 09, 2022

ok! Do that and let us know what was the problem. If you want, you can also share screenshots to help you.

Like Debby Eekman likes this

I can not find anything that can cause this issue. No Authorization ore flow that I can find that can cause this.

also I did look at the roles but also there for me it was not working, but for a colleague it was working. So when he changes a story from To Do into In Progress it stay on the right assignee

So I changed my role also to the same he has ' Developer'  but still, with me the assignee changed to my name when i move the story of him from To Do into in Progress

But how can I see if a Listener is causing this?

Alex Koxaras Community Leader Jun 09, 2022

Do you have any app like scriptrunner, or JMWE that support listeners? 

Can you share some screenshots of your Jira Automation as well as the post functions of your workflow, on that specific transition where the assignee changes ?

Like Debby Eekman likes this

I will ask the customer, because I am working on a Laptop from the customer and not aloud to add any program on it. But this are the Automations we use

 

image.pngimage.pngimage.png

Alex Koxaras Community Leader Jun 09, 2022

@Debby Eekman did you also check the workflow transitions for any post functions? Especially check the transition from In Progress to Done (since this is the transition you mentioned).

P.S. Irrelevant, but I can't really understand the first rule: When an issues is transitioned to In Progress, then transition the issue to In Progress. (?)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

194 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you