I want to auto-close tickets that have been in 'resolved' status and place them into closed.
How do i do this?
This is what i've done so far
Also tried one that goes to a SIL script! Little bit more tricky.
If anyone can give me some advice, some pointers i'd much appreciate it.
Hi @Nathan Turner ,
We have used below automation to move tickets from Resolved to Closed.
i.e. when a ticket is in Resolved status and no updates for last 5 days, ticket will be moved to Close.
Rule in the attached screenshot runs daily at 09:00 AM IST