Why these closed tickets are grayed out?

[Prabhu Prabhakar]

Need to clear the grayed out here. Need help/suggestions?

Thank

[Alexander Bondarev · Accepted solution]

Hi, @Prabhu Prabhakar ! 

I seems to me that you've lost the screen 😁

[Alexander Bondarev]

Oh, now I got it after updating page. Sorry (

It is normal - when issue entering the final status it becomes "resolved" because get "resolution" and "resolution date". 

Grey color is a feature, that helps us visualy understand it. 

Look through the Best practices on using the "Resolution" field 

[Alexander Bondarev]

Why do you think this is a problem for you?

[Prabhu Prabhakar]

The problem is for my users, when they filter out closed tickets they don't want to see the greyed out.

[Prince Nyeche]

Hi @Prabhu Prabhakar 

I think @Alexander Bondarev has explained the problem. Your users should know how the application works and not the other way around. You trying to force a feature into an application that doesn't do it is a waste of time. So the earlier you explain the situation, the better.

[Prashant Mali]

Hi @Prabhu Prabhakar  ,

When you are getting greyed out tickets in Jira? I mean on which page it is?

As I can see, closed tickets are seeing as greyed out.

Regards,

Prashant

[Prabhu Prabhakar]

When we filter out closed tickets.

Thanks,

Prabhu