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Why my tickets get disappear after they moved to DONE state in GROWTH project?

I have multiple projects under my account. However, I am facing issue with one of the boards that when I move a ticket from To do or other states to Done State, it gets disappear. What should I do?

2 answers

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Answer accepted
Mikael Sandberg Community Leader Jun 04, 2021

Check the filter that you have on the board, it could be that it is filtering out the Done status.

@Mikael Sandberg Thank you for such a quick turn around. It works. Really appreciate.

Like Mikael Sandberg likes this
1 vote
John Funk Community Leader Jun 04, 2021

Hi Shahbaz,

Check the column mappings in the Board Settings to make sure the Done status is mapped to the Done column. 

Also, you can check the Kanban board sub-filter at the bottom of the board settings > General. 

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