Why is the workflow different for old and new tickets logged?

Angus Smith March 4, 2024

Hi there community, On a certain project, the workflow on tickets already created only allows me to see 1 option (W/O on hold). When we create new tickets on this project for the same "assembly" process, we can see and select 2 options (W/O ON HOLD.....as well as W/O IN PROGRESS." I am a Jira admin, and can see both options in the older workflow tickets, but when logged in as a normal user or any other role (besides Jira admin) you can only see half the workflow options. See below screenshots. 

I went through the audit log but could not find anything relating to this that was done.

 

Old workflow screenshot.pngNew workflow screenshot.png

 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Hi Angus - what Conditions are on the transition that regular users can’t see?

Angus Smith March 4, 2024

Hi John, regular users can't see the "W/O IN PROGRESS" 

Angus Smith March 4, 2024

Hi John, apologies, I am new to Jira. Here is what you are looking for.

 

Workflow release conditions.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Okay, thanks. And that's what I figured was the problem. Change the All of the following conditions drop down to  the Any of the following conditions option. Be sure to publish the changed workflow. 

Angus Smith March 5, 2024

Hi John, it is working. Hallelujah! Thank you very much for sharing your experience with me! I am absolutely grateful.

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Awesome! So happy to hear!

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