I have previously used jira.issue.editable - false to stop comments after it's been transitioned to the 'done' status.
But after changing to the 'closed' status in the workflow with a 'resolution screen' (code, declined, etc.), the same property to the status 'closed' doesn't remove the comment field as it did for the status 'done' without the resolution screen.
Does anyone know how to remove the possibility to comment from a closed issue that has a resolution screen?
I have tried both:
jira.permission.comment.user - false and denied
jira.issue.editable - false
The properties you set apply to the status your issue is in and not on the transition towards that status. So once an issue has moved to the Done status, the combination of the properties below should disable edit and comment functionality from the issue itself (as you rightfully point out):
To prevent your users from running the transition to the closed status again and thus activating the resolution dialog screen, you could add a condition to your workflow on the transition to done, so that it is no longer available from the done status. This example uses a value field condition on the status field:
Hope this helps!
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