Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why doesn't the jira.issue.editable work on the status 'closed' when having resolution screen?

I have previously used jira.issue.editable - false to stop comments after it's been transitioned to the 'done' status.

But after changing to the 'closed' status in the workflow with a 'resolution screen' (code, declined, etc.), the same property to the status 'closed' doesn't remove the comment field as it did for the status 'done' without the resolution screen.

Does anyone know how to remove the possibility to comment from a closed issue that has a resolution screen?

I have tried both:

jira.permission.comment.user - false and denied

jira.issue.editable - false 


1 answer

Hi @Malin,

The properties you set apply to the status your issue is in and not on the transition towards that status. So once an issue has moved to the Done status, the combination of the properties below should disable edit and comment functionality from the issue itself (as you rightfully point out):

  • jira.issue.editable / false
  • jira.permission.comment.user / denied

To prevent your users from running the transition to the closed status again and thus activating the resolution dialog screen, you could add a condition to your workflow on the transition to done, so that it is no longer available from the done status. This example uses a value field condition on the status field:

Screenshot 2021-03-15 at 11.13.15.png

Hope this helps!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

468 views 20 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you