Hello @Jorge Morales Valdez
Welcome to the community.
Are you referring to the TeamBoard functionality provided by this app?
If not that app, which one? There is not a TeamBoard feature that comes natively with JIRA Cloud, so I suspect you will need to consult with the app provider's support team to get an answer.
Yes. I sent my question to the vendor's support team and they are asking me to send a HAR file.
All projects are classics. There are projects with Kanban Board and others with Scrum, they have the same custom settings. It is very strange that it works in some and in others it does not work.
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