Why does issue.reporter in auto email body send reporter ID instead of friendly name?

Katherine Lisman June 8, 2021

Under Project Settings > Automation, I created a rule to send an email when a new ticket is created.  In the automated email, I want to show who the Reporter is on the issue. 

However, when I use {{issue.reporter}} in the email body html of the "Then: Send email" step, the email I receive shows the reporter's ID and not the person's first and last name. 

Is there a work around for this? The id is useless. 

 

Thanks in advance! 

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2021

Try {{issue.reporter.displayname}}

Katherine Lisman June 9, 2021

@Jack Brickey !!!!!  You, sir, ROCK!!!!!!!

That totally worked.  You're my HERO!!!!!  THANK YOU!!!!!

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2021

Lol…glad I could help.

Like Katherine Lisman likes this
Sebastián Gonzalez October 22, 2021

Hola @Jack Brickey 

 

Sabes como puedo indicar solo el primer nombre?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 22, 2021

@Sebastián Gonzalez , No creo que sea posible.

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