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Why does issue.reporter in auto email body send reporter ID instead of friendly name?

Under Project Settings > Automation, I created a rule to send an email when a new ticket is created.  In the automated email, I want to show who the Reporter is on the issue. 

However, when I use {{issue.reporter}} in the email body html of the "Then: Send email" step, the email I receive shows the reporter's ID and not the person's first and last name. 

Is there a work around for this? The id is useless. 


Thanks in advance! 

1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Jun 08, 2021

Try {{issue.reporter.displayname}}

@Jack !!!!!  You, sir, ROCK!!!!!!!

That totally worked.  You're my HERO!!!!!  THANK YOU!!!!!

Jack Community Leader Jun 09, 2021

Lol…glad I could help.

Like Katherine Burkholder likes this

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