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Why do some closed tickets show "None +1" in their Sprint field?

Esther Strom Community Leader Apr 14, 2020

I had a user report this, and I'm not sure what the answer is, but I have confirmed it.

When looking at a Sprint report after the sprint completes, the user noticed that when clicking through a completed issue, the Sprint field on the issue shows "None +1". When you click on the +1, it does show the expected sprint, but why the "None" part? I get that a ticket can have multiple sprint values (i.e. if it started in one sprint and was moved to a subsequent one when closing the initial sprint because it was incomplete), but that doesn't seem to be the case here. 

2020-04-14 17_49_49-The Usual SUSpects - Agile Board - Jira - Vivaldi.png2020-04-14 17_50_30-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

 

2020-04-14 17_51_14-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

 

2 answers

Hi @Esther Strom 

This is because if it a past sprint, it's displayed under the '+' sign. The 'None' would have a value only if there is and associated sprint that is currently active.

0 votes

Hi @Esther Strom 

Did you submit a defect for this issue?  I found an older item that is similar, and which was addressed several years ago: https://jira.atlassian.com/browse/JSWCLOUD-10460

Best regards,

Bill

I just closed a sprint (70) and indicated to move open tickets to next sprint (71), many of the tickets moved have "+1" as the Sprint.  Have to go thru every ticket to try to spot them.

 

Any idea how I can find the tickets with sprint = "+1"

I have the same issue too - 'None +1' which cannot be removed.

It is leading to inaccurate reporting on the sprint health gadget - and many more reports i'm sure.

Any ideas anyone?

Thanks!

Like Steve Hess likes this

I have the same issue  - added a comment to the link above, thank you!  I fine that the task doesn't show up in all views I have - which is concerning.    

Like Steve Hess likes this

I have the same issue

Like # people like this

The same issue, did anybody ever got this resolved?

Like # people like this

I also have the same issue - looking to use 'sprint is not empty' to filter on all issues that were completed in a sprint, but I am getting some issues that were closed outside of sprints (not needed, etc) because of this +1 issue it seems

Like Donna Malgieri likes this

frustrating!!!!

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