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Why do some closed tickets show "None +1" in their Sprint field?

Esther Strom Community Leader Apr 14, 2020

I had a user report this, and I'm not sure what the answer is, but I have confirmed it.

When looking at a Sprint report after the sprint completes, the user noticed that when clicking through a completed issue, the Sprint field on the issue shows "None +1". When you click on the +1, it does show the expected sprint, but why the "None" part? I get that a ticket can have multiple sprint values (i.e. if it started in one sprint and was moved to a subsequent one when closing the initial sprint because it was incomplete), but that doesn't seem to be the case here. 

2020-04-14 17_49_49-The Usual SUSpects - Agile Board - Jira - Vivaldi.png2020-04-14 17_50_30-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

 

2020-04-14 17_51_14-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

 

2 answers

0 votes
Akhil Karun Atlassian Team Aug 25, 2021

Hi @Esther Strom 

The 'None' part of the UI actually shows if it is an active sprint, if it was on a past sprint it appears under the '+' .

Hi @Esther Strom 

Did you submit a defect for this issue?  I found an older item that is similar, and which was addressed several years ago: https://jira.atlassian.com/browse/JSWCLOUD-10460

Best regards,

Bill

I just closed a sprint (70) and indicated to move open tickets to next sprint (71), many of the tickets moved have "+1" as the Sprint.  Have to go thru every ticket to try to spot them.

 

Any idea how I can find the tickets with sprint = "+1"

I have the same issue too - 'None +1' which cannot be removed.

It is leading to inaccurate reporting on the sprint health gadget - and many more reports i'm sure.

Any ideas anyone?

Thanks!

Like Steve Hess likes this

I have the same issue  - added a comment to the link above, thank you!  I fine that the task doesn't show up in all views I have - which is concerning.    

Like Steve Hess likes this

I have the same issue

Like Steve Hess likes this

The same issue, did anybody ever got this resolved?

Like Steve Hess likes this

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