Why do declined issues not show up in the Board view?

[Mirco Knecht]

The declined issues are not showing up in the Board view. Only if I go to the Issues section I can find them. I can't find a workflow which automatically archives them, but it seems something like that is happening in the background. Is there a way to set how long the issues should stay in the Board view under Declined?

[John Funk · Accepted solution]

Hi Mirco - Welcome to the Atlassian Community!

It sounds like the Declined status in your workflow is not mapped to a column showing on your board. 

Go to Board Settings > Columns and then drag the Declined status to one of the columns (or create a new column). 

Or it might be that there is a sub-filter on the board that is excluding them (or even the board filter itself). Go to Board Settings > General and check both the Filter query and the Sub-filter query (at the bottom of the screen). 

[Mirco Knecht]

Hi John,

The Column "Declined" is visible in the Board View it's simply empty as if older items were archived. Unfortunately, I don't see an option Board Setting, but it could very well be a Filter issue. I'm honestly a little lost here. I've dug through some knowledge-base articles, but they're often referring to settings or menu points I don't even see.

While I was researching how to access the board settings, I at some point went to the Atlassian administration page and saw that there are two organizations. Funnily enough the products are linked under the organization "authentix" while our users and domains are linked under the organization "Authentix". Could that be the issue? I'm an organization admin so I should see all the settings, right?

[John Funk]

What type of project is this? Company managed? Team managed? If the latter then there are no board settings. And since declined is a Done status category than those cards disappear from the board after two weeks. That might be what’s happening.

[Mirco Knecht]

That'll be it. It's a team managed project. Can I change the setting so that they'll stay for a longer period of time?

[John Funk]

Nope, one of the current hazards of Team-managed projects I am afraid.