Why do I get error "Failed to load" when I try to view attachments in jira?

[Jody McMillan]

I just got a new laptop Microsoft 10 Pro.  Now, when I attempt to view an attachment in an existing jira ticket, I get error "Failed to load".  When I create a new issue and try to add a screen shot or attach a word document to the issue, I get error message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor. 

Any help will be appreciated.  

[Bill Sheboy]

Hi @Jody McMillan  -- Welcome to the Atlassian Community!

Please take a look at this post, and scroll down to the comments from the Atlassian folks as they list some open defects and possible causes of this symptom:

https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044

Best regards,

Bill