Have you looked at the notification scheme to see what is defined for the "Create"? Not sure about @mention since that should be independent of notifications scheme and always send email, at least that is my current understanding.
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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