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Why did the description of a ticket get reverted to a previous version when I was editing it?

I was editing the description of a Jira ticket. Parts of the description that I did not change, were reverted to a previous version. My changes were also saved into the ticket. The history of the ticket pointed out that I made the changes, but in fact, I had not touched those parts. Is there a key shortcut to revert to the previous version for the description of tickets? 

3 answers

This has been happening to us a lot.

And the history tab thing is not a solution. The history is in the jira markdown format. But the ridiculous "rich text" editor thing won't let you put jira markdown in it and have it be formatted. 

I keep having to manually re-create and re-format entire tickets because of this bug.

Is there a pattern for when the reverting problem occurs?

@Jacob Romo Gonzalez Is there a corresponding Jira bug for this issue? @Taylor O_Connor 

@Sachin 

Unfortunately there is no way to do "revert" to your previous changes. You have to manually update your Description based upon the data in your history tab...JRACLOUD-61161

Is there a pattern for when the reverting problem occurs?

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