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Why can't I trash a field without getting an internal server error in a transition?

Phil Bustin
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 24, 2023

I deleted the screen associations for the radio button field, but when I trash it, I get the error.  When I restore it, I don't.

Error

Internal Server error.jpg

Good field and Restored field

two fields.jpg

1 answer

1 accepted

0 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 24, 2023

If I understand correctly you are saying that 

1. You removed the field from some screen.

2. You deleted the field.

3. You attempted to change the status of an issue and got the "Internal server error" message.

4. If you restore the field then you don't get the message when you try to change the status of the issue.

If I have understood that correctly, I suggest that you look at the Validators and Post Functions of the transition to see if either references the field you are deleting.

Phil Bustin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 27, 2023 • edited

That worked!  Thank you!

Incidentally, once I had trashed the field, I would have expected to see ??? instead of the field name in the post action.  Perhaps I restored the field, and forgot that I had, before I deleted the post action.  Both fields (the one I wanted and the one I trashed) have the same name.

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