We are on prem. As an admin, I just invited two new users to JIRA. They got the email and changed their password etc. but they are not showing up in the JIRA directory. Therefore I can't assign them permissions to see some spaces in our linked Confluence application. Anyone know what I am missing?
Hi Kristina,
Welcome to the Atlassian Community!
That's an odd issue you are encountering.
2 questions:
Hi Charlie,
1. We use Jira's internal directory only.
2. I had cleared all filters on the user search page already. I've also looked in the database and no luck.
Thanks!
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Hi Kristina,
I noticed you accepted my answer. Were you able to resolve your issue?
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Hi Charlie,
Your answer definitely helped but the issue basically just resolved itself in about 48 hours. One user showed up in the directory and the second showed up once I manually added them about 24 hours later.
Thanks again for your help!
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Glad to hear it was resolved!
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