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Why are duplicates of the same status appearing when tickets are moved between columns?

Hello Jira community,

Thanks again for assisting me as I learn about this excellent product.

My question is: when I move a certain type of issue into the column we have set up for "Ready for live", I get two options to drag the issue into. They are named "Ready for Live" and "Ready for Live (2)". This is confusing - I only need one place to drag the issue to.

Here is my workflow (below). Any assistance appreciated.

Issue with two of the same statuses.png

p.s. I have seen others ask questions on here with a similar situation, however the issue they had was there were two of the same status being used on the same workflow, or two identically named transitions. I don't have either of these.

1 answer

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1 vote
Answer accepted
Dave Mathijs Community Leader Dec 06, 2022

Hi @Billy Macrae , this means that you have created 2 separate transitions with the same name. Rename one of them.

Mikael Sandberg Community Leader Dec 06, 2022

To add to @Dave Mathijs answer, if you look at your workflow you have a global transition (meaning that you can move to that status from anywhere in the workflow) to Ready for Live (the one that says All) and a transition between Ready for Review and Ready for Live. 

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