Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why a user is able to login when the access has been revoked for that user?

I deactivated/revoked the access of a user's account on 30th October 2020. But that user can login to Jira account without granting the permission to access her account.

2 answers

0 votes
DPK J Community Leader Jan 03, 2021

@Ankit Yadav Revoked user can login (but will not be counted against license) and see resources that are open to access by all user.

To remove user completely please use "Remove user" option.

0 votes
John Funk Community Leader Jan 04, 2021

Hi Ankit,

Deactivating a user for Jira only deactivates that "product". But the user is actually set up at a level above the products level - the Atlassian level more or less. 

So you will need to Deactivate the account itself. If it is a Managed Account, click on the Directory link in the top navigation bar. Then search for the user. Then click the Deactivate account button. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,071 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you