Why I can't see issues in the backlog?

[Diego Febles]

Hi,

I created a Issue type Story and I can't see it in the backlog. All the filters are ok.

Is there anything that I have to specifiy in the issue itself?

Thanks!

[Renjith Pillai · Accepted solution]

Is the filter used in Rapidboard containing these issues? Can you see this issue if you open that filter in Issue Navigator?

[Diego Febles]

It was the filter :)

My filter was set up to display issues from a specific project. I modified the filter to display issues from my other projects too.

I am able to see it now.

Thanks a lot!

[Sanjay Kumar]

This happens, if you Jira board status is not configured for "Open" Issue.

Although this do not appear in backlog, can be seen in Issue list. Now lets see, how do we configure this. 

Step 1: Click on backlog --> then click on 3 dots (...) board settings -->

Step 2: Click on column (You'll see "open" status  will be under "unmapped" with some issue count (number of created backlog issues).

Step 3: move that "Open" under "To Do". Done

Step 4: exit and go to backlog , now your created issues will appear underbacklog.

Do not forget to like this resolution. :)

[Renjith Pillai]

When you say backlog, do you mean a RapidBoard, a normal JIRA filter or the Planning board or Taskboard?

[Diego Febles]

I mean RapidBoard.

I want to be able to see the issues in the Backlog, so I can add them to a Sprint.

I already have a Sprint with issues. However, my customer created a new issue and I am not able to see it in the backlog, although I can see it in the issues view.

Thanks!