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Why I can't receive any email notification from Jira and Confluence Edited

I have set up to receive email notifications in Jira but I have not received any mail from Jira and Confluence

My group members still receive email notification normally but I don't

Even though we have the same roles setting.

1 answer

1 accepted

0 votes
Answer accepted
Benjamin Community Leader Jul 19, 2021

Hi @Hải Trần Thị Thanh ,

 

Check your profile setting to make sure there isn't anything disabled for e-mail. Also, check your spam in case your e-mail gets sent there.

 

Hope this helps.

Thanks for your response!

But I already checked both. It's still working well. I couldn't find out the reason

This my Profile setting 

picture.png

Benjamin Community Leader Jul 19, 2021

You welcome. Looks like your settings is okay. 

 

Other things to check is to see if the e-mail service your using is different from the team. Like you are using gmail vs corporate e-mail. If not, then you may want to contact Atlassian support to ensure that an e-mail is actually being sent to your mailbox.

 

-Ben

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