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Why I can't add a ninth user with a free plan? Edited

Devloop Devloop
Devloop Devloop I'm New Here Nov 12, 2020


Screenshot at Nov 12 12-12-24.pngScreenshot at Nov 12 12-13-37.png
Why I can't add a ninth user with a free plan?

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Dirk Ronsmans
Dirk Ronsmans Community Leader Nov 12, 2020

Hi @Devloop Devloop ,

What is your setting towards default access?

If you have the checkbox/slider enabled that a new user should have default access to JSD it might throw you this error even tho you have JSW licenses available.

image.png

Could you double check that? You can find that on https://admin.atlassian.net and then going to product access under site settings

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Liam Green
Liam Green Community Leader Nov 12, 2020

Hi @Devloop Devloop 

Welcome to the Community!

Are you trying to add the user to Service Management?

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Devloop Devloop
Devloop Devloop I'm New Here Nov 12, 2020

Thanks! No, to the Jira Software 

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Liam Green
Liam Green Community Leader Nov 12, 2020

Are you trying to add them as an admin?  Or are two of your SM users also Software users?

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Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
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Mahsa Tehrani
Mahsa Tehrani
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

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