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Why Asignee is blank when ticket is got breached.

asignee.png

2 answers

Hi @Vivek Sharma ,

I guess you're sending this email using an automation rule within the service project, is that correct? So have a look at the configuration to make sure that the corresponding value for the assignee is used in the text. If you can post the configuration here, we could help you more easily with fixing the issue. Right now, I'd assume it lacks a smart value like{{assignee.displayName}}. I hope that's already helpful for you. :) Also please check whether the issue is assigned or not. We need a bit more input from your side about the issue and the configuration. :)

Best, Max

@Max Foerster - K15t  Yes this mail has been sent using an automation rule. and 

This issue is not all in the mail. Sometimes this issue comes.

If the issue is unassigned, you should maybe reach out to the team working in that project and ask them about the reasons for it. That's something you have to clarify internally. As the Atlassian community, we cannot help you with that, to be honest. :) It can have so many different reasons why this happened. 🤷🏼‍♂️

Best, Max

0 votes
Dirk Ronsmans Community Leader Jun 17, 2022

@Vivek Sharma ,

What does the ticket itself say? Is it unassigned?

Or does this happen on all mails? Then probably the email template is wrong.

But I would first look at the issue itself.. if Unassigned that's most likely your culprit.

@Dirk Ronsmans This issue is not all in the mail. Sometimes this issue comes.

Dirk Ronsmans Community Leader Jun 17, 2022

And on the ticket? Is the ticket actually assigned to someone?

no ,Actually assignee is Unassigned.

Dirk Ronsmans Community Leader Jun 17, 2022

Well then it makes sense no? The ticket is Unassigned so there will not be an Assignee..

Why is it that the ticket has not been assigned to anyone?

Dirk Ronsmans Community Leader Jun 17, 2022

Well that's impossible for us to know.. 

You'd have to check the history of the ticket and see if someone made it blank again or do you have any rules that should set it?

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