Who do I reach out to if Accounts Payable team is unresponsive?

holdenmcgrohen March 12, 2024

I am a vendor on the Atlassian marketplace, and recently there was a problem with the payouts for our Jira Cloud app. 

We have opened up a ticket by emailing ap@atlassian.com, but Atlassian has stopped responding to our questions on the ticket, and provided no updates for the past several weeks.

The payments from Atlassian are already over a month overdue, and the Accounts Payable team is completely unresponsive. Who can I contact to get proper support for this issue?

1 answer

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2024

Hi @holdenmcgrohen,

I am in no position to assess the history behind what you are saying, but as a marketplace vendor, the first person to contact would be your Channel Manager.

Hope this helps! 

holdenmcgrohen March 12, 2024

@Walter Buggenhout  what exactly is a channel manager? I don't remember receiving communications from Atlassian about any manager contacts when we submitted our apps onto the marketplace

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events