Which permission allows access to the "History" information

Alli Price June 17, 2019

When viewing an issue as an admin, in the Comments area I can view the History of an issue (Edits, transitions etc) although regular users cannot see this.

Is there a permission to grant users access to view this information?

I did review this - https://confluence.atlassian.com/servicedeskcloud/permissions-overview-780868026.html

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Nic Brough -Adaptavist-
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June 17, 2019

There is no permission for this, if you can see an issue, you can see the history.

My best guess is that your "regular users" are service desk customers - they do not see the issue at all, they only see the request that sits in front of it.

Alex Buzmion
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March 18, 2024

Is this still the case 5 years later? I just ran into some issues with a coworker saying they cant see the History. 

Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

It has not changed.  Jira users (software, agents, work management, or product discovery) can see the history of an issue.  Jira customers can only see the request.

Your coworker is not a Jira "user", you'll need to add them as a user so they can see the history.

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