Which filter can be used to see how long ticket stays under 1 or multiple users

Karyna Grygorova February 20, 2024

Hey,

When the ticket was assigned to User1 and then reassigned to User2 which filter can be used to see how long a ticket stays under each user separated? If the ticket is reassigned multiple times for multiple users.

Thank you!

 

6 answers

2 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 20, 2024

Hi @Karyna Grygorova

I don't think this is natively available in Jira; you may be able to extract the time with assignee using Jira Automation, but I can't really comment on the details.

This being said, if you are open to solutions from the Atlassian Marketplace, there are options available. E.g., my team and I work on an app in which your use case would be easy to solve: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called history columns that aren’t natively available, including the time with [assignee].

This is how it looks in action:

time-with-assignee.gif

As you can see above, you can easily sort and filter by your history columns; you can also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

1 vote
Valeriia_Havrylenko_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 23, 2024

Hello @Karyna Grygorova   👋

Unfortunately, there is no way you can find with native gadget, but you can achieve it with Time in Status for Jira by SaaSJet.

With our Assignee Time report you can see how long a ticket stays under each user separated.

image.png
The report calculation in the Charts view

image.png


Also, you can extract a report as XLSX or CSV files for further analyzing Excel or Google Spreadsheets easily. 

Add-on has a 30-day free trial version and free up to 10 users.  
Please, let me know if you have any questions

Hope it helps 😌

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 20, 2024

Hi @Karyna Grygorova

If you prefer to use a marketplace app to get "time in assignee" reports, you can try Status Time Reports app developed by our team.

It mainly provides reports and gadgets based on how much time passed in each status. This app has a dynamic status grouping feature so that you can generate various valuable reports like time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Time in Assignee report.

For further details, you can have a look at Status Time Reports How to Videos and the explanation below.

  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.

Karyna Grygorova February 20, 2024

Thank you for your help

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0 votes
Amay Purohit_RVS
Rising Star
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February 20, 2024

Hi @Karyna Grygorova 

You can use Jira Rest API's to get this data. Or as an alternate if you are fine to use a mktplace plugin you can try out

 

Time in Status Reports 

One of the many reports which the app provides is Time with Assignee in hours/days to determine , how much time the issue spent with each assignee in the complete lifecycle of the issue. The app has 20+ reports to track your bottleneck Issues & Processes.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

TWA.PNG

0 votes
Gizem Gökçe _OBSS_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 20, 2024

Hello @Karyna Grygorova ,

It is always possible to extract such data from Jira manually. However, if you need this type of data systematically, and need to retrieve it frequently from the system and create reports, using a third-party application will be a great convenience.

So if you are ok to use a marketplace app for your reports, Time in Status which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each status or each assigneeYou can combine the time for multiple statuses by your choice to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

Time in Status offers multiple assignee duration reports for your case:

Assignee reports shows how much time each issue spent on each assignee. 

If you want to see how much time spent on each issue by each assignee you can simply use Assignee Duration report.

But, if you want to see how much each assignee spent on each status separately it is better to use Assignee Duration per Status or Status Duration per Assignee reports. 

(Please see the screenshots above) 

Assignee Duration Per Status.png 

Report Types Assignee Duration.png

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per developer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily. 

SS4.png

Visit Time in Status to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy a 30-day free trial to experience the full range of features

Kind Regards,

Gizem

Karyna Grygorova February 20, 2024

Thank you. I am looking for a completely free solution

0 votes
AG
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February 20, 2024

Hello @Karyna Grygorova 

You need market place add-ons for this. Kindly refer below link .

https://community.atlassian.com/t5/Jira-Software-questions/How-to-track-time-for-mutliple-users-in-the-same-ticket/qaq-p/2450950

Please Accept and Vote my Answer if it helps.

Thanks

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