Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Which field in Okta's profiles is Jira's "full name" tied to?

HIRO I'm New Here Jun 04, 2022

Which field in Okta's profiles is Jira's "full name" tied to? (Is it Display name? (Display name? Username? Or something else?)

We are planning SSO and provisioning for Okta and Jira and would like to know in advance.


2 answers

1 vote
Mayur Jadhav Community Leader Jun 04, 2022

Hi @HIRO ,

Welcome to the Atlassian Community!!!

Generally, the Full name needs to be mapped to the Given Name and Family name in the okta configuration so it will automatically consider this as the full name in Jira.

Atlassian has a very detailed document on how we can integrate Okta with Atlassian Access and also configured user provisioning with attribute mapping and also YouTube video which helps you understand better.

  1. Configure user provisioning with Okta
  2. Video on user provisioning.



Hope this information is helpful.


Mayur Jadhav Community Leader Jun 21, 2022

Hi @HIRO ,

Did you get a chance to look my previous answer. Hope this information is helpful.

0 votes
Eduardo Oliveira Marketplace Partner Jun 21, 2022

Hi @HIRO - If you're open to using a Marketplace app, I would like to share a potential solution that may help in this scenario - MindPro Sync

This plugin allows you to integrate OKTA, Azure AD, Microsoft 365 or OneLogin external data with Jira and JSM and retrieve your user attributes (e.g - phone, location, department, etc..), map them in any Jira Custom field you want and display this data directly Jira issues or JSM requests (and portal).  

 MindPro Sync.gif


The app is free for up to 10 users and if you would like to get a quick demo, just schedule here


All the best, 

Eduardo from MindPro team.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

63 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you