Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Which Add_On Link between Jira and ServiceNow

Which Add_On is best to use for a link between Jira cloud and ServiceNow.
Who has any advice for us?

3 answers

7 votes
Gaurav Community Leader Nov 16, 2021

Hello @Eric Roetenberg 

In order to connect Jira with ServiceNow, we have made use of the plugin/ addon provided by iDalko called Exalate: ServiceNow to Jira Integration. This plugin supports the Jira cloud as well.

There are others listed as well on the Atlassian marketplace, which can be checked here.

Hi @Eric Roetenberg

This is Majid @ Exalate. 

Would you mind elaborating a little more on the exact use case please? This would allow us to provide a better response than just saying "Gaurav is right!" :)

Exalate provides a fully, bi-directional synchronization between Jira and ServiceNow. This allows you to map any entity type within ServiceNow, and map any fields contained therein to Jira. The synchronization is fully customizable and can be set up in minutes. 

Please feel free to book a demo with us, if you would like to see the product in action. 



Hey, @Eric Roetenberg .  My name is Diana and I am a solutions architect at ZigiWave. You can easily connect your systems with our no-code integration platform ZigOps. It allows the transfer of default fields (incident, task, bug, story, etc) + custom fields between the systems and syncs them in real-time. Our tool reads the schema dynamically and can transfer any field. ZigiOps links the systems bi-directionally, so a change in one of the systems will be present in the other immediately. If you want to see how it works in action: book a technical demo

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

225 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you