When will tickets in DONE status be moved off board? (Company Managed Cloud business project)

James Dushay February 28, 2024

I made a Company managed business project in Jira Cloud. Tickets have "TO DO", "In Progress" and "Done"

 

I don't see any board configuration but the project came with a board. I want to make sure the issues move off of the DONE column after two weeks.

3 answers

2 votes
Summer_Hogan
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February 28, 2024

@James Dushay - Welcome to the community! 

In your board configuration, under general the default setting is "2 weeks" so if you have this set the issues that are DONE will move off of your board. 

If this answered your question, please accept my answer as that helps me. 

1 vote
Trudy Claspill
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February 28, 2024

Hello @James Dushay 

Welcome to the Atlassian community.

@Summer_Hogan 's answer is incorrect for your scenario. That answer applies to a software project.

With a business/work management project, the time period after which "done" issues are hidden from view is hard coded as 14 days. There is no option to change that setting.

Summer_Hogan
Community Leader
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February 28, 2024

Thanks @Trudy Claspill for the correction! 

@James Dushay - since Trudy answered you question correctly, please accept her answer as that will help her. 

James Dushay February 28, 2024

@Trudy ClaspillThanks, I will wait 7 more days to see if it works as expected.

James Dushay March 5, 2024

@Trudy Claspill  I still see tickets that were set to DONE on Feb 20th on my board.

2024-03-05 14_38_24-Manage Projects - JIRA — Mozilla Firefox.png2024-03-05 14_39_31-Board - IT Engineering - JIRA — Mozilla Firefox.png

Trudy Claspill
Community Leader
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March 5, 2024

Hello @James Dushay 

Please share the details of the status transition history for the ticket that you think should not be shown.

0 votes
John Funk
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February 29, 2024

Hi James - Welcome to the Atlassian Community!

Another option is to create a second board that will do what you want. Here is an article that will guide you on how to do that and includes caveats.

https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

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