When we go to the log in page for the JIRA Service Desk control panel using IE, we get a blank page

This is what the console says in IE.  What can we do to allow customers2017-08-04_1354.png with IE to log on to the JSD?

3 answers

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1 vote
Jack Brickey Community Champion Aug 04, 2017

you may also want to look at this thread. a couple of scenarios called out there. https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-Servicedesk-not-loading-in-IE/qaq-p/464787

the one i ran into had to do with IE's Compatability mode.

OK, it was the defect mentioned in the link.  Managed to resolve with the workaround described editing the code.

Is there a new version the JSD available?

Jack Brickey Community Champion Aug 07, 2017

@John Bell, if this or one of the other answers solved your issue please click the approptiate check mark. This helps others in the future.

Ah, thanks - didn't know about that

1 vote
Jeremy Mooiman Community Champion Aug 04, 2017

Dear John,

It depends.. what version of IE is it?

See here for a list of supported browsers;


0 vote
Susan Hauth Community Champion Aug 04, 2017

What version of Service Desk are you on?  I think 3.2 doesn't support IE, we ran into that and had to upgrade.

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