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When is the recurring tasks page going to be fixed?

Get an error for about a week now when I go to the recurring tasks page. 

Can't paste it here but it says:

Something's gone wrong

Our team has been notified. If the problem persists, please contact Atlassian Support. 

It is persisting.

 

1 answer

1 accepted

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Answer accepted
John Funk Community Leader Dec 14, 2021

Hi Shana - Welcome to the Atlassian Community? 

Have you contacted Atlassian Support? 

https://support.atlassian.com/contact/#/

Hi John - I have not contacted support yet. Thank you for the link, I will reach out to them :)

 

I am unable to submit the question to support. I chose it's a bug and entered my URL but it just brings me back to the community support. 

Like John Funk likes this
John Funk Community Leader Dec 14, 2021

Let me see if someone from Atlassian can help. 

Like Shana likes this

Hi @John Funk , have you heard anything from Atlassian about the recurring tasks? The link to the broken page seems to be gone now. Thank you!

John Funk Community Leader Dec 15, 2021

Not yet - this post is flagged so hopefully they will respond soon. 

Like Shana likes this
Jack Brickey Community Leader Dec 15, 2021

 @Shana , @John Funk 

What is the "recurring tasks page"?

FWIW if you are directed here (Community) from the support site then either you are on a free instance or you are not the technical contact for your instance. If you are on standard than contact your site admin to see if they can assist.

Like Shana likes this

https://compass-technology.atlassian.net/plugins/servlet/ac/com.gebsun.atlassian.rtasks/user-recurring-tasks#!/?jql=id%3D%2261535d9c3494b20edf839525%22 

 

Here is the URL to the page. It's been like this for a week or so. 

I'm checking to see who my admin is. Thanks!

Jack Brickey Community Leader Dec 15, 2021

Ah, this is Gebsun's Recurring tasks addon. I recommend reaching out to them directly - https://gebsun.atlassian.net/servicedesk/customer/portal/ 

I would suspect that there's some recent update that has resulted in this issue. There may even bean update to the addon to address this. Your admin can assist here.

Like Shana likes this
John Funk Community Leader Dec 15, 2021

Good catch @Jack Brickey  - I missed that in the URL.

Thank you both! I have reached out to my admin to contact support. 

Like Daniel Eads likes this

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