As mentioned in the support case, the cause of this issue is related to this bug in Greenhopper: https://jira.atlassian.com/browse/GHS-5502
To avoid this error, please perform the steps outlined in the "Workaround" section of this knowledge base article: https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors
Hope that helps.
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