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When I add labels while adding a new ticket, the labels are missing when I view the ticket.

I've noticed that when I create a new ticket, the labels I add in the creationn form are missing when I click onto the ticket itself. I then must re-add them to the ticket each time.

 

My other team members aren't having this issue.

1 answer

Hi @Sam Lehman 

I tried to reproduce the symptom you see, and could not.  I found this defect created recently that seems related, and a fix is in progress (according to the comments).

https://jira.atlassian.com/browse/JRACLOUD-76653

Until then, I suggest ensuring that you tab off of each new label entry as they are typed.  That may help them "stick".

And if that does not help, please ask your site admin to submit a defect to Atlassian here:

https://support.atlassian.com/contact/#/

Best regards,

Bill

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