Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What is the size limit for attaching a spreadsheet to an Issue ?


users are trying to attached a 7+MB spreadsheet to an Issue within our Cloud based Jira instance, but it fails to complete the attaching process ?


Here are our Jira system settings, so that spreadsheet should attach as far as I understand.

Jira attachment system setting.jpg


Any suggestions on what else to check & why ?


Thanks in advance.

1 answer

Dear Matthew,

do you get an error message from the application or from the browser when uploading the file?

Could you provide a screenshot, please?

Kind regards,


Hi Tobias,

thanks for your response.


Investigating further, I can attach the file to the Issue but my users cannot - one is based in the USA and one in the UK.  And I'm an admin and they are not.  Once I've attached the file, my users can then see what I've attached & download it.

So I'm confused at the moment and looking for suggestions as to what next..


In the meantime I will talk to my users further and establish what the behaviours / messages were, whilst they tried attaching ?





Hi again Tobias,

the user confirmed they received a "Failed to load" message and an instruction to Retry.  Fairly standard by the looks of the the image I was sent.


Thanks again,


Daniel Ebers Community Leader Nov 18, 2020

I remembered a similar thread here in Community and was on the lookout for it - found here. Probably this does not apply to your case but in case you want to double check it will not be of any disadvantage, I guess.

In another case some days ago it went okay if the user repeated the upload. Can you confirm in your case it is failing also for the second try?

From just reading your description I am asking myself if it could have something to do with the broadband connections of your users - specifically: if there is a timeout or the upload were interrupted by connection issues. This, although, is very hard to say from the outside. Furthermore, it is just a guesswork and this would have to apply for both the US and the UK site - but you never know.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

73 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you