We're creating some automation rules which create tickets. In the step to create the new ticket, we see that there are options of copying fields from the "Current Issue" or from "Trigger Issue". What is the difference between them?
I understand what the "Trigger Issue" is, but I'm not sure what the "Current Issue" is. They seem to do the same thing though.
The trigger issue is fairly obvious so I expect the real question is when does current issue differ. This can happen if you use a branch rule. For example let's say you create a sub task when a task is created. Then you create a branch rule for that sub-task you just created now the"current issue" is the sub-task not the task (trigger issue). I hope this makes sense.
Yes, and to what Jack said with an example:
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